Email [email protected]. For booking questions, include your booking reference. Never send card details, passwords or authentication codes.
My sign-in email hasn’t arrived.
Allow a couple of minutes and check your junk folder. The link lasts 15 minutes. Open it in any browser or on another device, then select Continue. You can request another link from sign in. To prevent abuse, repeated requests may be temporarily limited.
Is my booking confirmed?
Check My bookings. Requested means the artist is still deciding. Accepted awaiting payment means you need to finish checkout. Confirmed means your place is reserved. A successful return from Stripe alone is not proof of payment.
How do I cancel?
Open your booking and choose Cancel or Withdraw. You’ll see the cancellation terms agreed when you requested. If your session has already ended or you need help with a refund, contact us.
Where is the studio?
The general area appears on the lesson page. The exact address appears only in your confirmed studio booking. For online lessons, your artist shares joining instructions directly.
Can someone under 18 attend?
No. All learners and Teaching Artists must be 18 or older. Venurez does not offer children’s lessons.
How do I report content or a safety concern?
Use Report on a lesson, artist profile or review, or email us with the page address and details. Reports are private. For an immediate danger, contact the emergency services.
Can I manage my subscription?
Open Your studio → Plan & payments → Manage billing. Subscription cancellation takes effect at the end of the paid period. Confirmed lessons still need to be honoured.